We strive to provide you with high-quality candies and a delightful shopping experience. In the rare event that you are not satisfied with your purchase, please review our refund policy below:

1. Eligibility for Refund:

   • Refunds are available for products damaged during shipping or if the received candies are defective.
   • To be eligible, please contact our customer service within 5 days of receiving your order.

2. How to Request a Refund:

   • Contact our customer service team at support@hawaiicandyfactory.com.
   • Provide your order number, a clear description of the issue, and attach relevant photos if applicable.

3. Refund Processing:

   • Once your request is approved, we will initiate the refund process.
   • Refunds will be processed to the original payment method within 14 business days.

4. Non-Refundable Items:

   • Unfortunately, we cannot offer refunds for taste preferences or change of mind.

5. Shipping Costs:

   • Shipping costs are non-refundable. If a refund is issued, it will only cover the cost of the purchased items.

6. Contact Information:

   • For any questions or concerns regarding our refund policy, please contact us at support@hawaiicandyfactory.com.

Mahalo for choosing Hawaii Candy Factory. We appreciate your business and are committed to ensuring your satisfaction with our sweet treats!